State Farm® Insurance Agent Trey Poole
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Karen Hurst
November 27, 2025
"Trey Poole and his staff are the best in the business!!! They are there for you for all of your needs. Anyone needing insurance go check them out, they really care about you and your family."
"Thank you, Karen! I'm really happy to hear that you feel supported by our team. We truly care about providing the best service for you and your family. If there's anything else we can assist you with, just let us know!"
lora wright
November 26, 2025
"My rep Shawna was very kind and helpful I'm so happy with everything she helped me with thank you"
"Thank you, Lora! I'm glad to hear that Shawna provided you with such kind and helpful service. Your satisfaction is important to us, and we're happy to have met your needs. If you need anything else, feel free to reach out!"
Kelley Connell
November 26, 2025
"Very well priced and amazing customer service 👏 If you are looking for insurance you should definitely give them a call."
"Thank you, Kelley! I'm happy to hear that you found our pricing fair and our customer service exceptional. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Angela Petry Cleckler
November 26, 2025
"Shawna is a very sweet and she a deinamic agent"
"Angela, thank you for your kind words! I'm delighted to hear that Shawna made such a positive impression. Our team is dedicated to providing excellent service, and your feedback means a lot to us. Let us know if there's anything else we can assist you with!"
Brandy Englander
November 26, 2025
"If you are in Alabama, I highly recommend working with Shawanna from State Farm Insurance. I reached out for a quote on life insurance, but didn’t qualify because I was out of state. Instead, Shawanna took the time to educate me and give me additional avenues to look into. She was super helpful and knowledgeable. Definitely recommend!"
"Thank you, Brandy, for your wonderful feedback! I'm glad to hear that Shawanna was able to provide you with helpful information and guidance. We always strive to offer knowledgeable and supportive service to everyone. If you have any more questions or need assistance in the future, feel free to reach out!"
James Burt
November 26, 2025
"This is a great insurance agency. Shawanna has been extremely helpful in making sure that all of my insurance needs are met and that me and my family are covered with the coverage that we need. I highly recommend using her for any of your needs!"
"Thank you, James! I'm happy to hear that Shawanna has been so helpful in meeting your insurance needs. We appreciate your recommendation and are committed to providing excellent service. If you need anything else, feel free to reach out!"
Madison Skinner
November 25, 2025
"Mrs. Elisha is so much help and I always enjoy talking with her! ❤️"
"Thank you, Madison! I'm happy to hear that Elisha has been so helpful and enjoyable to talk with. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
Jess M Smith
November 21, 2025
"I had an excellent experience working with Shawanna. She was professional, knowledgeable, and made the entire process stress-free. She took the time to explain all my options clearly and helped me find the best coverage for my needs. I truly appreciate her responsiveness and friendly attitude. Highly recommend!"
"Thank you, Jess, for your wonderful feedback! I'm happy to hear that Shawanna provided such a professional and stress-free experience. It's great to know she helped you find the right coverage while being responsive and friendly. If you need anything else, feel free to reach out!"
quinn harley
November 21, 2025
"shawanna @ state farm has been the best agent. i’d recommend her to anyone, many times a day. i understood everything & she made the process fast and easy."
"Thank you, Quinn! I'm happy to hear that Shawanna provided such excellent service and made everything clear and efficient for you. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out anytime!"
Bradford Family
November 20, 2025
"Sydney has been INCREDIBLY helpful! She never hesitated to help me look at different coverages and help me explore great coverage that was also affordable. Most people do not work with you that well. When the first quote months ago was just too much, she reached back out again to quote me after rate changes and was able to save me a lot of money!"
"Thank you! I'm so happy to hear that Sydney was able to assist you effectively and find coverage that fits your needs and budget. Our team is committed to providing personalized service, and it's great to know Sydney made a positive impact. If you have any more questions or need further assistance, feel free to reach out anytime!"
Cody Mahan
November 19, 2025
"Very great communication helped me with answered every question very helpful and very professional highly recommend"
"Thank you, Cody! I'm glad you found our communication helpful and professional. Your recommendation means a lot to us. If you have any more questions or need assistance, feel free to reach out anytime!"
Robert Carter
November 19, 2025
"Josh was a gem. I needed commercial insurance for my trucks. Progressive was trying to put me out of business. Josh gave a new light. Saved me $ 75.000. I will be doing a lot more business with Josh."
"Robert, thank you for sharing your experience! I'm happy to hear that Josh was able to assist you with your insurance needs and help you save significantly. We look forward to continuing our business relationship with you. If you have any more questions or need further assistance, feel free to reach out!"
Wilma J Jackson
November 18, 2025
"Josh did such an amazing job helping understand everything about bundling."
"Thank you, Wilma! I'm happy to hear that Josh was able to assist you with understanding bundling. Our team is dedicated to providing clear and helpful guidance. If you have any more questions or need further assistance, feel free to reach out!"
Katrina Shufford
November 17, 2025
"If you are in the market for car insurance, I HIGHLY recommend state farm. State farm has the most friendly and professionally staff. I just purchased a vehicle in May 2025 and I decided to change car insurance. I was with Geico for 7 to 8 years and my monthly payments were high. I had a good driving record with no accidents or tickets and I couldn't understand why my payments would always increase. Then I came across state farm and was introduced to Keri Tennant. Keri Tennant is one of the most friendly, caring, helpful, and professional agents I have ever met! Keri helped me get an affordable car insurance and rental insurance price. Anytime I reach out to her by phone or email regarding my policy, she always reaches back out to me promptly. Some people do a job because its their job to get a pay check but Keri does her job and loves what she do by caring and helping others. Thank you Keri for being so awesome!!!"
"Thank you, Katrina, for sharing your experience! I'm delighted to hear that Keri has been so helpful and attentive in assisting you with your insurance needs. It's wonderful to know that you found a more affordable option with us. We appreciate your recommendation and are here whenever you need us. Let us know if there's anything else we can do for you!"
Kayln Kent
November 6, 2025
"Sydney has always been super helpful! Between buying a house and needing home owners insurance and adding and taking cars off my insurance she's always been quick with quotes and working with me on getting the best deal possible!"
"Thank you for your review, Kayln! I'm happy to know you had a positive experience with our office. If you have any questions or need assistance in the future, feel free to reach out. We’re here to help!"
FushigiMigi
October 24, 2025
"Never had any problems with these folks. The communication is a piece of cake with them. On my last case, Keri helped me and through email which is my preferred form of communication due to my hectic schedule: The right balance of professional and approachable."
"Thank you, FushigiMigi, for sharing your experience! I'm glad to hear that communication has been smooth and that Keri was able to assist you effectively through email. We always aim to provide a professional yet approachable service. If you ever need anything else, feel free to reach out!"
Larry Granderson Jr.
October 24, 2025
"The agent was very friendly and helpful. She explained things in a way that we could understand."
"Larry, if we can do anything better please let us know! Thank you for your positive review! I'm glad you had a good experience with our team. We always strive to provide excellent service and appreciate your feedback. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Trey Poole - State Farm Insurance Agent, Prattville, AL"
ayanna bennett
October 24, 2025
"I had the pleasure of working with Shawanna James, and I must say the experience was exceptional. From our first conversation, she eased my uncertainty with her professionalism and deep knowledge of her field. Shawanna took the time to answer all of my questions thoroughly and made sure I felt confident in every step of the process. I truly appreciate her dedication and care. I am proud to say that I am now insured through State Farm, thanks to her outstanding service. We need more professionals who take pride in their work the way Shawanna does."
"Thank you, Ayanna, for sharing your wonderful experience! I'm so happy to hear that Shawanna provided you with such exceptional service and made you feel confident throughout the process. Your kind words about her dedication and professionalism mean a lot to us. We're proud to have you insured with State Farm. If you ever need anything else, feel free to reach out!"
Mary Presley
October 24, 2025
"I have had the pleasure of working with Shawanna. She was excellent to work with and answered all my questions."
"Thank you, Mary! I'm happy to hear that Shawanna provided you with excellent service and answered all your questions. Our team is dedicated to ensuring a positive experience for our customers. If you need anything else, feel free to reach out!"
Kristy Bowman
October 6, 2025
"Athena is AMAZING she has helped me so much from payments,to documents,to looking into other concerns she's the best."
"Thank you, Kristy! I'm happy to know that we have been able to assist you with your insurance needs. It's great to hear that you're satisfied with the rates. If you ever need anything else, feel free to reach out!"
Ashley
October 2, 2025
"Terrible to make claims with. Misrepresentation at its finest! Told coverage is one thing while the coverage states another and not wanting to take accountability for that!"
"I’m very sorry to here your experience. unfortunately our data is showing a little bit different than what your indicating for your review. We are showing we paid you over $6,000 for a new air conditioner unit. If the unit has failed please direct your frustration at the manufacturer and the installer we are just the funds behind the claim that in my opinion we paid top dollar for. If I can assist you in any other way please give the office a call we want nothing more than to provide excellent customer service but we are not air conditioner repair men."
Traegan James
September 22, 2025
"very informative and helpful."
"Thank you, Traegan! I'm happy you found the service informative and helpful. If you have any more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"
Malaree Lane
September 17, 2025
"Shawanna was very helpful and answered all my questions in a timely manner! Highly recommended!"
"Thank you, Malaree! I'm happy to hear that Shawanna was able to assist you effectively and provide the answers you needed. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
Jane Mulligan
September 15, 2025
"We recently relocated, and needed different coverage. Keri at Trey Poole’s office was so efficient, and timely. She made my life easier !!!! Ask for Keri if you call !"
"Thank you, Jane! I'm happy to hear that Keri was able to assist you efficiently with your coverage needs during your relocation. We appreciate your recommendation and are always here to make things easier for you. Let us know if there's anything else we can do for you!"
Kennedy
September 4, 2025
"I have had an amazing experience with State Farm as a first timer."
"Thank you, Kennedy! I'm happy to hear that your first experience with us was amazing. Our team is dedicated to providing excellent service, and your feedback means a lot. If you have any questions or need assistance in the future, feel free to reach out!"